Refund Policy

This section provides guidance on how to reach us in case of questions, disputes, or formal refund requests related to our Refund Policy. We prioritize transparency and a timely response, especially when it involves user transactions and payments.

📨 Refund Support Email

To report issues related to payment errors, unauthorized charges, cancellations, or to request a refund, please contact our refund team at:
[email protected]

Our specialists in payment operations will review your case within 5 business days, and will either issue a detailed response or request additional information, if necessary.

📋 Information to Include

To ensure your request is processed efficiently, please make sure to include the following:

• Full name and email address registered on the platform
• Date and time of the transaction
• Exact amount and payment method used
• Transaction ID or reference code (if available)
• A clear and concise reason for your refund request

Missing any of these details may delay the resolution of your case.

🧾 Entity Responsible for Refund Processing

Operating Company: Global Digital Services S.L.
Refund Department Email: [email protected]

This entity is responsible for evaluating and authorizing refund requests in accordance with the current Refund Policy published on our website.

⚠️ Refund Conditions and Eligibility

Refund requests are subject to the following conditions:

• Compliance with the terms outlined in our published policy
• No violation of the website’s Terms of Use
• Submission within the allowed time frame (typically within 7 calendar days of the payment date)
• The funds must not have been used, either partially or in full

🛑 Non-Refundable Cases

Refunds will not be granted under the following circumstances:

• Payments made intentionally by the user
• Transactions that have already resulted in bonuses or rewards
• Errors caused by misuse or mishandling of the user account
• Requests submitted after the eligible refund period

🔄 Updates to Contact Information

We reserve the right to modify contact channels or update this section without prior notice. Please check this page before submitting a formal refund request to ensure you’re using the most current contact details.