Our commitment to Responsible Gaming goes beyond legal compliance — we care about your wellbeing. If you or someone you know needs support, guidance, or more details about the self-regulation tools available, you can reach out through the channels listed below.
📨 Dedicated Support Email
Please contact us if you would like to:
- Set deposit or session time limits
- Request temporary or permanent self-exclusion
- Report concerning gambling behavior
- Receive information about external support resources
Contact Email: [email protected]
All inquiries are treated confidentially and with the utmost care. Our team typically responds within 48 to 72 hours.
🛠️ Available Player Control Tools
For immediate assistance, several responsible gaming features are available directly within your user account, including:
- Setting daily, weekly, or monthly deposit limits
- Enabling session time alerts
- Activating a cooldown period (from 24 hours to 6 months)
- Requesting permanent self-exclusion and account closure
For step-by-step guidance on using these tools, contact us or visit the “Responsible Gaming” section in your account menu.
🧾 Operator Information
Site Operator: Safe Entertainment Platform S.A.
Official Email: [email protected]
We work closely with regulators and professional organizations to ensure player protection. Your health and safety are our top priorities.
🌐 External Support Resources
If you need professional help, we also recommend contacting these independent organizations:
- Jugar Bien (Spain): www.jugarbien.es
- Gamblers Anonymous: www.jugadoresanonimos.org
- Gamblers Help (Latin America): [email protected]
Our team can also direct you to local support services based on your location.
🔄 Updates to Contact Details
We reserve the right to update our contact information at any time. Please check this section regularly if you use our responsible gaming features or need support related to player protection.
We’re here to support safe, mindful gaming. Don’t hesitate to reach out if you need help.
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